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FAQs

When questions arise, we are here to assist. Browse our frequently asked questions for your banking answers.

Account Opening

How do I open an account?

To open an account, you must be 17 years or older, have a social security number and a valid government-issued ID. You can apply anytime online.

We do not recommend applying using VPN.

Why do you need my social security number?

Your social security number is needed to verify your identity.

Why am I seeing the account opening delay message?

It has been sent for additional review.

Why is my account being sent for additional review?

The reasons requiring additional review vary but could be because you used a nickname when applying instead of your full legal name. Other common reasons include using a public WiFi when applying and the IP address not matching your mailing address. If you’ve placed a credit freeze while on deployment, that may also prevent your identity from being verified.

Why are there transfer limits now that my account is open?

For the first 30 days, transfer limits will be low but will automatically adjust. In the meantime, you can send a secure message or call us and request a higher limit or use a wire or mobile deposit to transfer money in. Setting up direct deposit using the auto-populated and auto-signed form makes it easy to fund your account without having to worry about the initial transfer limit.

General

Is ROGER an application or a bank?

ROGER is the digital military banking division of 125-year old Citizens Bank of Edmond. Citizens owns and operates ROGER and deposits are FDIC insured through Citizens Bank of Edmond. Veteran-owned and led Citizens Bank of Edmond specifically made ROGER to serve the military community. ROGER has the modern technology of a FinTech with the stability and safety of a 5-star Bauer rated community bank.

Who can use ROGER?

Products and services are developed with the needs of service members in mind, however ROGER can serve all consumers. If the features speak to you, open an account today.

Is my money safe?

Your money is protected through the Federal Deposit Insurance Corporation. All customer deposits under ROGER and Citizens Bank of Edmond would be combined for a total insurance amount of $250,000 per depositor, per ownership category.

How do I get help if I need it?

Our Customer Service team is ready to help you from 7 a.m. to 7 p.m. CT, Monday through Friday excluding Federal Holidays. Call us at +1 (844) 995-2484 or email support@roger.bank.

How do I update my personal information?

If you need to change your address, you can call 844.995.2484 or send a secure message. On the homepage of the app, you'll see the envelope in the top right corner.

woman holds mobile phone

Features

What is Round Up?

Round Up is a way to save a little bit at a time. When you make a purchase on your ROGER debit card, you can choose to round up transactions to the nearest dollar and put it into your savings account. To get started, set up a Savings Goal from your app and select Round Up as a way to save. Round Up is offered to personal accounts only, not business accounts. 

What is Round-Up Match?

To help you save more, ROGER will match each Round Up amount and contribute directly to your savings goal. 

For the first 90 days after account opening, ROGER will match 100% of round-ups, up to $100.00. The funds will be deposited into your savings the first business day following 90 days after account opening. After 90 days, we will match 15% of round-ups, up to $20.00 per 30-day period.

If you turn off Round Up as a way to save, you will no longer receive Round-Up Match funds.

The match credit is tax reportable, but should not be reported as interest. Limitations apply; see "When will I receive my Round-Up Match?" below for more details.

When will I receive my Round-Up Match?

For any customer who selects Round Up as a way to save, ROGER automatically rounds up debit card purchases to the nearest dollar and transfers that amount from your Checking Account into your Savings Account. For the first 90 days after account opening, ROGER will match 100% of round-ups, up to $100.00. The funds will be deposited into your savings the first business day following 90 days after account opening. Starting on the first business day of the month following the initial 90 days, ROGER will match 15% of round-ups, up to $20.00 per month. The Round Up funds will be deposited in your Savings Account every 30 days following the start of the new 15% Round Up match period. If you turn off Round Up as a way to save, you will no longer receive Round-Up Match funds. The match credit is tax reportable, but should not be reported as interest.

How do I get paid early?

With Early Pay, ROGER provides early access to your paycheck funds if you have direct deposit set up. Early access to direct deposit funds depends on the timing of the submission of the payment file from the payer. We generally make these funds available on the day the payment file is received, which may be up to 4 days earlier than the scheduled payment date.

Where do I find the direct deposit form?

You can find the direct deposit form in the mobile app or online banking. Navigate to Profile & Settings, Direct Deposit. On your phone, the Settings menu is under More.

How do I pay people with my ROGER account?

For person-to-person payments, click on Pay/Transfer and then you can choose the Pay a Person option.

Can I send paper checks?

While the use of checks has declined, we recognize that some expenses, such as rent, credit card payments, student loans, and other bills, still require payment by check.

To help our ROGER customers in these situations, we offer a convenient Bill Pay feature! With Bill Pay, you can easily send payments electronically, allowing you to manage your bills efficiently without needing to write a physical check.

Military man in uniform holds dog

Checking & Savings Accounts

How do I switch my accounts to ROGER?

Use our switch kit to make your transition to ROGER as easy and convenient as possible.

How do I find my account number?

You can find your account number in your online banking or mobile banking. From your dashboard, select the account preview to open the account details screen. Select the "eye" icon to make your full account number visible. If you have trouble locating your account number, you can contact us at +1 (844) 995-2484.

What is the routing number?

The ROGER routing number is: 103013415.

ROGER Bank is powered by Citizens Bank of Edmond. The ROGER routing number is a secondary routing number for Citizens Bank of Edmond.

How do I put money in my account?

You have a few easy ways to get started. The easiest way is to set up your paycheck for direct deposit. ROGER has a military-ready direct deposit form available in the mobile app or online banking. Navigate to Profile & Settings, Direct Deposit. On your phone, the Settings menu is under More. You can also move money to ROGER from another account. Look for Pay and Transfer, then External Transfer in online banking or your mobile app.

Where can I get cash?

Cash can be obtained from virtually any ATM worldwide, or at a merchant that allows cash-back transactions using your ROGER Visa® Debit Card.

Why were there two deposits and a withdrawal to my linked account?

You may see two small deposits and a withdrawal made with your linked account within 2-5 business days of linking your account with ROGER. This helps verify your connected account before we allow deposits or transfers to be made.

What is a Savings Goal folder?

You can personalize the way you save over time by creating a virtual folder within your savings account. Money can be added all at once, as a set amount, or as a percentage of each deposit. You can pause savings contributions or remove money from your virtual folder at anytime.

What is a spending folder?

You can set up personalized folders for anything you want, think food or entertainment, then track your spending as you go to better understand where you spend your money.

How can I open an additional product if I already have one?

To open an additional product within online banking, click on the Products tab and select "Open a New Account." From the mobile app, click on More > Products > Open a New Account.

How is APY calculated?

APY, which considers annual compound interest, reflects your annual earnings. For example, a $1,000 deposit with a 5.00% APY and monthly $100 deposits would grow to $2,277.50 in a year.

What is the routing number?

ROGER Bank's routing number is 103013415.

Smiling man with cell phone

Online & Mobile Banking

How do I enroll in online banking?

When your account is approved, you will be prompted to enroll in online banking and guided through the process step-by-step. If there are any questions regarding this process, please contact us at +1 (844) 995-2484 or support@roger.bank.

What is Bill Pay?

You can schedule recurring bills be paid automatically. Set it up in the mobile app or online banking under Pay & Transfer.

Where do I download the app?

The app is available for both iOS and Android. Click on the links below to install the app today.

Download in the Apple Store

Download in the Google Play Store

How do I endorse a check for mobile deposit?

Sign the back of the check and write "for ROGER mobile deposit only."

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Debit Card

How long will it take to get my card?

You will receive your debit card within 7-10 business days. When you receive your card, you will set your PIN when you activate your card in the mobile app or online banking.

Need your card sooner?
If you need your card sooner, please contact our support team:
Email us at: support@roger.bank
Call us at: 844.995.2484

When can I use my card?

After you receive your debit card and follow the steps to activate it, please wait one hour before using the card and before adding it to your mobile wallet.

Where can I find ATMs that won't charge me a fee?

There is no charge for an ATM within our partner networks - Allpoint, Pulse, Word Pay, Visa, or AFFN. ATM owners may charge an additional fee, or surcharge. ROGER will reimburse any additional fees.

Where can I use my debit card?

You can use your debit card worldwide – anywhere Visa is accepted. When traveling internationally, simply switch on "Foreign Transactions" in the Manage Card section in your mobile app or online banking account.

What do I do if my debit card is lost or stolen?

First, lock your card from online banking or your mobile app (see next question for how to). Then, call to report LOST or STOLEN cards call: +1 (844) 995-2484 during business hours. A representative will assist you with blocking your card and preventing further charges from being applied to your account.

How do I lock my card?

You can prevent debit card transactions by locking your card when you're off the grid or if you lost your card. Look for Manage Cards in the More menu from your mobile app or online banking account.

How do I change my PIN?

You may change your PIN in the mobile app or online banking. Look for Manage Cards in the More menu.

Man holds phone and coffee cup

Business Checking

What is the current APY (Annual Percentage Yield) for the business checking account?

The APY = Annual Percentage Yield is tiered: The first tier of ROGER business checking accounts earns 1.01% APY4  on account balances =< $50,000 when you meet the qualifying reward requirements and balances over $50,000 earn 0.01% APY4. Qualifying reward requirements include: Ten (10) transactions per month.

Can I integrate my account with accounting tools?

You can access downloadable reports that are compatible with accounting software like QuickBooks.

Can I open and manage my business checking account entirely online or through the mobile app?

Yes, you can open and manage your account 100% digitally via our web platform or mobile app. 

What documents are required to open a business checking account?

You’ll need a valid ID (e.g., driver’s license, passport, or military ID) and your business entity documentation. 

How quickly will I receive my debit card after the account opening?

Digital cards are issued instantly. Physical cards are mailed within 7-10 business days.

Do you support military relocation? Can I manage my account if I move?

Yes, the account is fully digital and accessible from anywhere—even if you’re reassigned or relocated.

What security features are in place for online and mobile banking?

We use multi-factor authentication, encryption, and account activity alerts to keep your account secure. 

Business Savings

What is the current APY (Annual Percentage Yield) for the Business Savings account?

The APY = Annual Percentage Yield is tiered: 4.00% APY5  on balances under $250,000 and 0.01% APY5  on balances of $250,000.01 or more.

How frequently is interest compounded and credited to the account?

Interest is accrued daily and credited monthly.

Can I transfer funds between my ROGER business checking and business savings accounts instantly?

Yes, transfers between ROGER accounts are instant and free.

Can I manage savings goals or set up automatic transfers?

Yes, you can name savings goals and schedule automatic transfers to support your financial objectives.

Are mobile deposits allowed into savings accounts?

Yes, mobile check deposits are supported into savings accounts. Limitations may apply please call +1 (844) 995-2484 for details.

Can I open and manage my business savings account fully online?

Yes, everything can be done online—from application to account management.

Treasury Management

Do you offer ACH origination?

Yes, ACH origination is supported within the treasury platform with customizable approval workflows.

How do you help businesses protect against fraud?

We offer Positive Pay, ACH filters, dual controls, and multi-user permissions to mitigate fraud risks.

How long does it take to set up treasury management services?

Depending on your elected services, set up could take several days to several weeks after onboarding.

What types of reporting and dashboards are available for businesses?

You’ll receive access to customizable reports, cash flow dashboards, and transaction history exports. 

Can multiple users have different access permissions?

Yes, you can assign role-based access with tailored permissions for each user.

Is there integration support for tools like QuickBooks?

You can access downloadable reports that are compatible with accounting software like QuickBooks.

VA Loans FAQS

What is a VA loan?

A VA loan is a mortgage program for active-duty service members, veterans, and eligible surviving spouses. Backed by the Department of Veterans Affairs, VA mortgage loans can make homeownership more accessible and affordable, with benefits including zero down payment eligibility, no PMI, and competitive rates.

Who is eligible for a VA loan?

VA loans are available to eligible active-duty service members, veterans, National Guard and Reserve members, and certain surviving spouses. Eligibility is based on service history and other criteria set by the Department of Veterans Affairs. Our team can quickly help determine your eligibility.

How much can I borrow with a VA mortgage?

VA loans have no fixed maximum loan amount for qualified borrowers. Getting pre-approved through ROGER Bank can help you understand your personalized borrowing capacity based on your financial profile.

What are VA loan fees?

VA loans include a one-time funding fee, which varies depending on your service type, military status, and whether it’s your first VA loan. At ROGER Bank, we make fees transparent—no hidden charges, no surprises. You’ll always know what to expect.

Can I use a VA mortgage more than once?

Yes. You can use your VA benefits multiple times as long as your entitlement is available or has been restored. This means you can buy, build, or refinance a home more than once using VA financing.

How long does it take to close a VA loan?

Typical closings on a VA home loan take 30 to 45 days. At ROGER Bank, qualified borrowers may close in as little as 21 days when using our in-house underwriting. Although we are powered by the Citizens Bank of Edmond, if you’re considering a VA home loan, Oklahoma resident or not, we can help you throughout the entire loan underwriting and finalization process for a smooth, streamlined experience.

Can I refinance my VA loan?

Yes. VA loans can be refinanced using an Interest Rate Reduction Refinance Loan (IRRRL) to lower your rate or term, or through a VA cash-out refinance to access your home’s equity. Our team can help you evaluate the costs and benefits to find the best option for your situation.

Can I buy a home with no money down?

Absolutely. One of the biggest VA mortgage benefits is that qualified borrowers can purchase a home with no down payment. We’ll also show all funding fees and closing costs upfront so there are no surprises.

How do I get pre-qualified for a VA loan?

Getting pre-qualified is the first step toward serious home shopping. Our in-house underwriting team provides fast, personalized assessments, helping you better understand your budget and your borrowing ability.

What is the VA appraisal process?

The VA appraisal ensures the home meets minimum property requirements and protects both you and the lender. At ROGER Bank, we work with experienced VA appraisers to keep your purchase on track and help your veteran mortgage close smoothly.

What VA loan programs are available?

We offer three VA loan products: VA Purchase Loans, VA Interest Rate Reduction Refinance Loans, and VA Cash-Out Refinancing.

VA Purchase Loan

Key Features:

  • Zero down payment available
  • No private mortgage insurance (PMI)
  • Competitive fixed interest rates
  • Seller concessions allowed (up to 4%)
  • Limited closing costs for veterans
  • Assumable mortgage option

Qualifications:

  • Eligible active-duty service members, veterans, National Guard, and certain surviving spouses
  • Valid Certificate of Eligibility (COE)
  • Primary residence occupancy required
  • Stable income and acceptable debt-to-income (DTI) ratio

VA Interest Rate Reduction Refinance Loan (IRRRL)

Key Features:

  • Streamline refinancing program
  • Limited income documentation required
  • No appraisal required in most cases
  • Lower interest rate or move from ARM to fixed
  • Minimal closing costs

Qualifications:

  • Existing VA loan
  • Tangible net benefit required
  • Must certify occupancy (current or prior)

VA Cash-Out Refinancing

Key Features:

  • Access to home equity
  • Refinance non-VA loans into VA
  • Fixed-rate options available
  • Up to 100% loan-to-value (LTV) in many cases

Qualifications:

  • VA eligibility
  • Sufficient home equity
  • Income and credit review required
  • Primary residence required
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